Terms and Conditions

Airport Parking ("Diamond Parking ")
Standard Terms and Conditions ("the Conditions")

This is a legal document and contains contractual provisions. Your Statutory Rights are not affected.

June 2002

YOU ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF CAR PARKING AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS WHICH ARE FOR YOUR BENEFIT.

1. THE COMPANY'S LIABILITY

Every effort is made by means of trained staff to collect and deliver customers' cars safely to and from Stansted Airport.

The Company assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. Accordingly the Company, its employees and agents;

(a) Will accept liability in respect of any loss or theft of or damage to your vehicle or its contents that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence and only if the loss or damage is reported before the vehicle is driven away from the airport.

(b) The company will accept liability for defects to a customer's vehicle, which render the vehicle un-driveable where the same is proved and to the extent that it is proved to be caused by their negligence. The company will provide a replacement vehicle. Provided the customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle, for the period the replacement vehicle is in the customer's custody, and until returned to the company.

(c) In the event the company accepts liability for defects to a customer's vehicle that remains driveable, only where the same is proved and to the extent that it is proved to be caused by their negligence, the company will arrange for an independent engineer to contact the customer to arrange for the remedial work to be carried out by a repairer. It is a requirement that the repairer provides a replacement vehicle, at the repairers expense, to the customer, for the duration of the repairs, and until the return of the customer's vehicle to the customer. The customer shall be responsible for arranging insurance cover for the vehicle provided by the repairer until such time as the replacement vehicle has been returned to the repairer by the customer.

(d) Cannot accept liability for damage to vehicles arising from acts of nature as the Car Parks' open-air surface operations. Nor will the company accept responsibility for damaged windscreens or other glass.

(e) The company does not accept responsibility for any mechanical or electrical failure to vehicles whilst in its custody. Nor will the company accept responsibility for damaged or punctured tyres, only where it the same is proved to be caused by their negligence.

(f) The company does not accept responsibility for any damage or loss to your vehicle caused by lack of maintenance, neglect on the owners behalf, or servicing and maintenance not to the manufacturers required standards, however caused.

(g) Will accept liability in respect of the death or personal injury or loss or damage to personal belongings sustained by the customers and others in the Car Parks only where the same is proved and to the extent that it is proved to be caused by their negligence.

(h) Cannot be held responsible if you lose your return instructions/ numbered receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car.

(I) Accept that vehicles are left with the Company entirely at the owner's risk.

2. SECURITY OF VEHICLE AND CONTENTS AND BAGGAGE

Please ensure before handing your car over that all windows of your vehicle are closed and, so far as contents are concerned, do not leave anything of value in the car. Accordingly, it is a condition of acceptance that the customer removes all loose and valuable items as we cannot accept responsibility for their loss. Diamond Parking accept no responsibility for any other keys handed over except the vehicle key.

3. ARRIVALS & DEPARTURES PROCEDURE

Customers are advised to allow sufficient journey time to arrive at Stansted Airport at the meeting time you will have designated to Diamond Parking. The responsibility to arrive on time is the customers and Diamond Parking can not be held responsible for any costs, inconvenience incurred when not following the instructions. Please ensure you  advise us of any changes to your arrival as soon as possible, a minimum of 30 minutes notice is required and additional costs apply.

If for any reason you miss your outbound flight contact us immediately. At certain times we may not have driver’s on shift and so will return your vehicle as soon as is practically possible.

If your return flight is delayed / cancelled or altered in any way you must ensure you call us and let us know. This communication must be received as soon as possible, we recommend at least 12 hours notice to avoid any delay upon your return. Whilst we have systems to check the timings, the responsibility is yours. Additional charges apply to Clients who do not advise us of any alterations and also a delay in returning your vehicle may be caused.

No responsibility is accepted for cost’s / inconvenience incurred by the customer due to returning on any day / time other than that on the booking form. On occasional days (some Bank holidays etc. ) the facilities of Diamond Parking may not be available, on these occasions the customer is wholly responsible to make alternative arrangements to travel home, or stay over, and collect the vehicle at a later date. If the company agrees to releasing the vehicle on a “closure” day then a considerable fee is chargeable. This will not be less than £250.00.

Your vehicle will be ready for collection approximately 30 minutes after your flight has landed. If for any reason you experience a delay after landing please contact us. We reserve the right to charge a waiting fee and / or an additional meeting fee if we receive no contact after one hour of landing or after 15 minutes from receiving your call.

Your vehicle will be checked for damage upon arrival, we do not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3 inch diameter or interior damage.

If the weather conditions - bad light, dirty vehicle etc. prevent a full body inspection, then Diamond Parking accept no liability for this car.

You should point out to the Company any special driving attachments or car features such as disabled driver Controls, key codes, immobiliser, special starting instructions etc. as we will not be liable for damage resulting from driver's lack of familiarity with them.

4. BOOKINGS PROCEDURE, CANCELLATION AND EARLY RETURNS

A confirmation of Booking does not entitle the customer to priority over other customers. Please retain the numbered return instructions as identification of your right to drive away your car on return since, in the absence of acceptable identification, the Company reserves the right not to release the vehicle.

Upon booking 3 e-mails will be sent to the e-mail address provided by you. It is the customers responsibility to ensure these e-mails are received.

Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.

The daily rate charged is for the period of 00:01 – 24:00 for the day or part day.

A booking may be cancelled at anytime after confirmation and prior to the date for which the service has been reserved, subject to a sliding scale of cancellation charge’s that will be applied. The charges are as follows; 3 weeks or more prior to departure 25% of the value of booking, Between 2 weeks and 1 week prior to departure 50% of the value of the booking. Between 1 week and 48 hours 75% of the value of the booking. 48 hours or less no refunds due. If the booking fee was paid by credit card / debit card, the booking fee £2.00 will not be refunded.

All of the above charges relating to refunds are irrelevant of when the booking is made, i.e if a booking is made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 75% of the value of the booking will be lost.

In the rare event that Diamond Parking has to cancel your booking we will contact you via the e-mail address and text to the contact mobile number you supplied. Diamond would endeavour to notify you with at least 12 hours notice, and a full refund will be made.  Diamond Parking is not liable for any additional costs incurred due to cancellation.

No Shows and cancellations within 48 hours of the requested meeting time will be charged in full.

No refunds will be made if the return date is earlier than the pre booked date. Additional storage costs will be levied for every day over the pre booked date. In addition an administration fee of up to £40.00 will be levied when notification is not received of an alteration to your return date. This fee is also applicable when additional drivers are required to return your vehicle due to your early arrival.

You must follow the precise instructions relating to your return that are handed to you by the Diamond representative on your departure.

5.PRICES
The per-booked daily rate for storage is £5.00 or £6.00 for indoor storage.
The standard daily rate for storage is £10.00.
The fee for an arrival or departure is £12.50.
Waiting time is charge at £7.50 per hour.
A processing fee of £2.00 is applied to all transactions.
All refunds and additional charges are subject to an administration fee of £7.00.
Non notification of inbound flight delay is £40.00, reduced by 50% if the delay is less than 1 hour.
An administration fee of £25.00 is applied to any case of chargeback received.

6. MOVING AND RELOCATION OF VEHICLES

You must ensure that, before leaving the vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT if applicable. The Company reserves the right to move the vehicle within or outside the Car Parks by driving or otherwise to such extent as the Company may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys to the vehicle must therefore be left in the vehicle at the time of handing it, and any alarm codes, over to the Diamond Parking driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the driver to have the right to drive or otherwise take the vehicle on the public highway. The Diamond Parking drivers are fully insured by the Company for this purpose. The vehicle will be moved to the storage compound as soon as is practicable. The maximum distance travelled is 50 miles. On occasion the vehicle may be moved to a different compound when operationally necessary. This may include public car parks.

7. COURTESY TO COMPANY STAFF
Customers must adhere to any instructions given by the Company staff or agents. The Company reserves the right to refuse parking services to any persons who, in their view, are causing, or may cause a risk or are rude or offensive to Company staff without refund.

8. COMPLAINTS PROCEDURE

Claims cannot be considered once vehicles have been signed for at the airport ,so please check your car. Should your vehicle suffer damage whilst in the care of Diamond Parking or should you lose the any of your possessions from the vehicle you must immediately inform the representative of the occurrence. You must give written notice containing full details of the occurrence to our Customer Service manager. An investigation into an incident can commence but not be concluded until written notice has been received. No claim for damage or loss will be entered into, whatsoever, if a written complaint is not received within 7 days from your collection of your vehicle. Before submitting a claim to the Company, customers are requested to check Condition No 1 and to satisfy themselves that the subject matter of their claim falls within the Company's area of responsibility. Failure to comply with the above procedure may prejudice your position and it should be noted that our Report Form makes no representations as to the Company's liability.

Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to Diamond Parking in writing.

9. LIENS & AGENCY

(a) Every Vehicle in the Car Parks or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.

(b) Every person who enters into a contract with the Company for the parking of a vehicle in the Car Parks, does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.

10. DEFINITIONS

(a) 'Vehicle' shall mean the Vehicle which is received into the Car Parks.

(b) The Diamond Parking representative' is a driver employed for the purposes of meeting customers and driving their cars to and from the airport and the Car Parks.

11. VARIATIONS OF THE TERMS AND CONDITIONS

No person has any authority to vary or alter these Terms and Conditions.

12. JURISDICTION

The Contract between Diamond Parking and the Customer and any person travelling with the Customer shall be governed by the laws of England and Wales and these Conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales.